The medical home care model is patient-centered. It emphasizes relationship-based care and involves healthcare providers, patients, and families. The partnership requires practitioners to understand and respect each patient’s needs, cultural values, and preferences. Medical home services encompass educating and supporting patients, helping them play a direct role in their care. Medical home practice recognizes that partnering with patients and families helps improve healthcare outcomes; hence practitioners fully engage them when establishing care plans.
The second feature entails coordinated care. PCMH integrates hospitals, specialty care, home health care, and community services. The coordination is critical because it guarantees access to quality care in all settings. For example, it allows practitioners to monitor patients closely after leaving the hospital. Clear and open communication among patients, families, and healthcare providers enhances coordination in PCMH.
Furthermore, medical home practice is comprehensive. The model considers patients’ overall wellbeing, including physical and mental health needs. It covers acute care, chronic care, and preventive care services such as screenings, check-ups, and counseling. Comprehensive care utilizes a team of care providers comprising nurses, physicians, advanced practice nurses, pharmacists, social workers, and nutritionists. Each team member has a vital role in meeting patient needs and realizing the desired health outcomes.
Medical home care embraces quality and safety. PCMH providers deliver quality services to empower patients and families to make well-informed health decisions. The model uses innovative practices to improve patient experience, improve community health, and reduce care costs. For example, it exploits clinical decision-support tools and evidence-based medicine to guide decision making, measure patient experience and satisfaction, improve performance, and practice population health management (Agency for Healthcare Research and Quality).
Medical home services are more accessible to patients. The model utilizes information technology, electronic health records, and other innovations to enhance coordination and ensure that patients receive support within the shortest time possible. For example, a 24/7 communication channel guarantees immediate response to patient needs regardless of the time and day. Patients do not wait long to access services because a care team member is always available to answer and respond to issues raised by patients or their families.
Agency for Healthcare Research and Quality. (n.d). Defining the PCMH. Retrieved from pcmh.ahrq.gov/page/defining-pcmh.
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